Terms of Service There are absolutely never any cash refunds for any purchases made with us. Any use of the term "credit" in our policies is referring to a "store credit" with us, not any type of refund to a credit card or other form of "cash" refund. Make sure you understand all rules posted on our website and by relevant sanctioning bodies. You are responsible for making sure your vehicle is qualified and that you have adequate safety equipment because all fees are strictly non-refundable. If you have any questions about rules, your vehicle's eligibility or safety equipment meeting requirements, contact us PRIOR to registering for an event! If you have a credit or coupon, it MUST be entered at checkout. Prices can not be adjusted once your order is submitted. PURCHASE POLICY BY PLACING AN ORDER WITH US YOU AGREE TO ALL STATED TERMS ON THIS PAGE! All event registrations, tickets and purchases from us are strictly non-refundable, non-returnable and may not be re-sold. Promotions, Special Offers & Discounts - "Promotions": We reserve the right to limit access to promotions, special offers and discounts, collectively referred to as "promotions" for purposes of this policy. We reserve the sole right to determine what constitues abuse of promotions. Specific terms of each promotion are posted with the promotion information on our website or e-mailed directly to the recipient of any non-public offers and should be read carefully to ensure compliance. "Double dipping" is generally not permitted - special offers and discounts cannot be combined, doing so constitutes abuse unless the specific terms of a promotion state otherwise. Our online ordering system can enforce many, but not necessarily all promotion rules. As such, it is sometimes possible to place an order that violates the terms of a promotion, this is why it is important for purchasers to carefully read, understand and adhere to promotion terms. If you have questions please contact us PRIOR to placing an order. An order being placed that violates a promotion or other policy does not absolve the purchaser from responsibility of paying the appropriate fees due for an event or program offering. The systematic acceptance of an order does not constitute an approval of the use of any particular promotion, or combination of promotions. If you are deemed to have abused a promotion, special offer or discount, the abuse can ONLY be resolved by the purchaser paying the difference of the amount deemed by us to constitute abuse, or all funds paid will be forfeited and event entry will be denied. In the event of promotional value gift certificates or similar promotions, we may simply elect to deduct the promotional value found to be abusive. Orders cannot be canceled or refunded simply because terms of a promotion, special offer or discount were violated. Rules & Regulations Compliance: Motorsports events require a significant amount of rules, regulations and structure to ensure a safe and enjoyable experience. Most of these rules are on our website or in the sanctioning body's manual; these provide a very good set of guidelines that demonstrate the "spirit" of how our events are run. However, due to the dynamic nature of our events, variety of vehicles, diversity of drivers and different circumstances it is not possible to compile an exhaustive list of rules for every conceivable scenario. As such, you agree to accept and adhere to any and all rules, regulations and instructions that are presented in any form by registering for an event. These may be delivered by our staff verbally at an event, telephone conversations, text messages, e-mailed instructions, stated items on our website or other materials presented, or mass-communications such as e-mail blasts and text messages. Eligibility to Participate Maintaining a "spirit" of our events that includes good sportsmanship, learning, safety, camaraderie and collaboration is critical to the success of our program. Therefore, ongoing compliance with our program rules and regulations is required to maintain your eligibility to participate. Participants may not engage in behavior that misrepresents, mischaracterizes, subverts or otherwise damages the program, series or reputation of us or our sponsors. By registering for events with us, you agree to abide by all rules and regulations set forth as part of our program offerings. All rules and regulations posted on our website, presented in meetings or instructions provided by our staff (or venue/partner staff) must be followed. By registering for an event with us, you understand that our staff reserve the right, at our sole discretion, to deem any participant behavior unsafe, overly-aggressive or otherwise unacceptable and remove the involved participants from events. No refunds or store credits will be provided to participants removed or banned from events. In addition to behavior at events, we reserve the sole and exclusive right to nullify registrations and ban any participant from participating in programs and events for any reason. These can include, but are not limited to, demonstration of lack of fitness to engage in event activities, willful malice toward the organization or participants or any other behavior that is viewed to be detrimental, damaging or poses undue risk to the organization. Any participants that have been removed or banned from events are automatically ineligible to participate in future events. If a banned participant registers for another event, entry will be denied and no refund will be provided. All banning and removal decisions are final and may not be appealed. Drivers who have been banned, had licenses revoked or otherwise deemed ineligible to participate in any motorsports events by any world-wide sanctioning bodies are also banned from participating in our events; the same terms apply as if banned by us directly. EVENT CANCELLATION POLICY RIDERS ONLY: If YOU Cancel or are Unable to Attend an Event: We may, at our sole discretion, elect to offer a store credit or transfer of an event registration that is purchased but unused. Contact us at firstname.lastname@example.org if you are unable to attend an event and would like to request a store credit or transfer. All credits issued are at the discretion of management; credits may be denied, nullified or voided at any time in accordance with the details of the Eligibility to Participate section above. If we approve a credit for your cancellation: 30+ days before an event: a store credit code of the same value will be issued, which may be redeemed towards a future event*. Approved credits may only be "rolled over" once, meaning: credits cannot be redeemed on a different event and subsequently canceled. 15-30 days before an event: a store credit code will be issued for your registration fee, less a $50/day cancellation fee. 8-14 days before an event: a store credit code will be issued for your registration fee, less a $75/day cancellation fee. 7 days or less before an event, or are a no show at an event: all fees will be forfeited (no credits of any kind will be issued). Any store credits issued are non-transferrable and may not be resold. *All store credit codes will expire 24 months from date of original purchase, unless otherwise indicated. No exceptions due to mechanical failure, please be sure your vehicle is adequately prepared! Any store credits that originate from an order that becomes the subject of a "chargeback" or "dispute" through a credit card provider will be immediately and permanently subject to a dispute processing fee equal to the credit amount, reducing the credit amount to $0. Any driver who initiates a "chargeback" or credit card "dispute" process in an attempt to circumvent the policies outlined on this page will be permanently banned from all events. TRANSFER POLICY If you wish to transfer your participant registration to another participant: You must contact us at email@example.com requesting to transfer your spot to another rider Transferee must already have an account Transferee must already be approved for the same rider level as your registration Our customer service admin will cancel your original registration and then complete a new registration for transferee Transfers must be requested no less than 2 business days prior to an event date to allow time for processing Processing will be delayed if a rider does not already have an account with an appropriate rider group approval SPECTATOR TICKETS ARE NEVER CANCELABLE OR REFUNDABLE: If you hold spectator tickets to an event, these are unable to be canceled. No store credits or refunds will be issued if you are unable to attend the event. You may opt to "transfer" your ticket by using the "send ticket" feature when logged in to your account, or by forwarding your QR code ticket to a different individual. Please note - the name MUST be updated in your account to reflect the attending individual if a spectator waiver is required for the applicable event. If WE Cancel an Event: If we decide to cancel an event due to circumstances beyond our control (defined below), all ticket holders will be provided with a store credit good toward a future event. Inclement weather does NOT provide for any kind of refund, they are STORE CREDITS ONLY and will be sent via e-mail to those who purchased tickets online. If you purchased your ticket at the gate, the cancellation code on your receipt will be activated. Events that are canceled due to circumstances beyond our control will result in a store credit ONLY. These include, but are not limited to: Weather Facility/venue issues Power outages Acts of war Terrorism Civil unrest Pandemics Acts of God such as flooding, fire, earthquake or others Store credits issued for the above reasons will be at our sole discretion and determined on a case-by-case basis. Downtime at an event caused by weather does not provide for a refund, store credit or transfer and does not constitute a cancellation.